Investigations

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Someone has to find out
what actually happened.

We are commissioned to run workplace investigations, and we are instructed by people who are being investigated. Both — but never in the same matter. The wall between the two is the reason either is worth having.

Which side

One matter · One client · One wall

Which side are you on?

Three parties, three different things at stake. We act for exactly one of them in any matter — the conflict check runs before the first conversation, and it is the reason the report is worth anything.

Managers in discussion across a meeting-room table

A woman giving an account across a table

Organisation. Individual. Complainant.

Where each side goes next

Organisation

You commission it. We report to you — and the report has to survive being read by someone who disagrees with every line of it.

Individual

You are the one being investigated. You are entitled to know the allegation, see what is said, and answer it before anything is decided.

Complainant

You raised it. You are entitled to be taken seriously, told what is happening, and protected from what happens next.

Organisation

You commission it. We report to you — and the report has to survive being read by someone who disagrees with every line of it.

Individual

You are the one being investigated. You are entitled to know the allegation, see what is said, and answer it before anything is decided.

Complainant

You raised it. You are entitled to be taken seriously, told what is happening, and protected from what happens next.

Conflict check

Runs before the first conversation. If we have already acted for another party in the same matter, you will hear it from us before you tell us anything.

How it runs

Four stages · One file

Every investigation runs the same four stages.

Terms first, then evidence, then findings, then a report written to be read by people who were not in the room. Nothing is decided before the last stage, and each stage carries a standard we do not move on.

A pen resting on a stack of statements and correspondence

Terms first

Then evidence

Terms of reference

What you have actually asked us to find out, written down and agreed before anyone is interviewed. Scope creep is how investigations become unusable.

Turnaround

Terms agreed inside five working days, before anyone is interviewed.

Evidence

Documents first, then people. Everyone who is named is told what is said about them, and gets the chance to answer it on the record.

Interviews

Recorded and transcribed. Every account goes back to the witness for correction before it is relied on.

Findings

Fact by fact, on the balance of probabilities, with the reasoning set out — so a reader can see how each conclusion was reached.

Standard of proof

Balance of probabilities, stated finding by finding, with the evidence each one rests on named.

Report

Written for the people who will test it: a tribunal, a regulator, a board. Not for whoever commissioned it.

Disclosure

Written on the assumption that it will be disclosed in full, to everyone in it. Six to ten weeks from terms to delivery.

Terms of reference

What you have actually asked us to find out, written down and agreed before anyone is interviewed. Scope creep is how investigations become unusable.

Turnaround

Terms agreed inside five working days, before anyone is interviewed.

Evidence

Documents first, then people. Everyone who is named is told what is said about them, and gets the chance to answer it on the record.

Interviews

Recorded and transcribed. Every account goes back to the witness for correction before it is relied on.

Findings

Fact by fact, on the balance of probabilities, with the reasoning set out — so a reader can see how each conclusion was reached.

Standard of proof

Balance of probabilities, stated finding by finding, with the evidence each one rests on named.

Report

Written for the people who will test it: a tribunal, a regulator, a board. Not for whoever commissioned it.

Disclosure

Written on the assumption that it will be disclosed in full, to everyone in it. Six to ten weeks from terms to delivery.

Before you appoint
someone internal.

No charge · No conflict · No file opened

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Workhaus®

Practice

Investigations

For the organisation

For the individual

For the complainant

Team

Insight

Confidential. No obligation.

Someone has to find outwhat actually happened.

Which side are you on?

Organisation. Individual. Complainant.

Every investigation runs the same four stages.

Terms of reference

Evidence

Findings

Report

Terms of reference

Evidence

Findings

Report

Before you appointsomeone internal.

Someone has to find out
what actually happened.

Before you appoint
someone internal.